Privacy Policy

1. Information We Collect

Personal Information

We may collect personal details like your name, email address, phone number, and payment information to manage transactions, provide customer support, and deliver tailored BPO services.

Business & Usage Data

We collect information on how you interact with our services, such as company name, industry details, and service preferences to better serve your business needs.

Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience, remember your preferences, and analyze site traffic. You can manage cookie settings through your browser.

2. How We Use Your Information

We use your information to enhance your experience and improve our services:

• Service Delivery: Your data helps Mfama Group deliver customized BPO solutions and responsive support.

• Improvement and Development: We analyze usage patterns to enhance our service offerings and performance.

• Customer Support: When you contact us for assistance, we use your information to address and resolve your concerns.

• Security: Mfama Group maintains the safety and security of our systems by monitoring for suspicious activity and preventing fraud.

3. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share data under these circumstances:

• Service Providers: Mfama Group shares information with trusted third-party vendors who assist in delivering and improving our BPO services.

• Legal Requirements: We may disclose information if required by law or legal process.

• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.

4. Data Security

We implement reasonable security measures to protect your data from unauthorized access or misuse. However, no system is completely secure, and we cannot guarantee absolute protection.

5. Your Data Rights

You have rights regarding your personal information, including:

• Access: You may request access to the data we hold about you.

• Correction: You can request corrections if your data is inaccurate.

• Deletion: You may request deletion of your personal information, subject to legal obligations.

• Opt-Out: You can opt out of certain uses of your data, such as personalized marketing.

6. Third-Party Links

Our site or services may include links to third-party websites or resources. We are not responsible for the privacy practices or content of those external sites.

7. Children’s Privacy

Mfama Group’s services are intended for businesses and adults. We do not knowingly collect personal information from individuals under 13 years old. If we become aware of such data collection without parental consent, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted here with the updated date at the top. Please review it regularly to stay informed.

9. Contact Us

For questions or concerns about this Privacy Policy or how we handle your data, please contact us at support@mfamagroup.com.

By using Mfama Group’s services, you agree to this Privacy Policy.